At adressdivine Solutions, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been prepared for shipment. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Certain items may be exempt from returns due to hygiene reasons or product nature (e.g., personalized or perishable goods).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing depends on your financial institution's processing times. Please note that shipping costs are non-refundable unless the return results from our error.
Refunds may be issued as store credit at our discretion, particularly for international orders where currency conversion fees apply. If you require a refund to your original payment method instead of store credit, please specify this when initiating your return.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement. Some financial institutions may require additional processing time before posting the refund to your account.
If you still haven't received your refund after this period, please contact your bank or credit card company directly, as they may be holding the funds pending release. If this doesn't resolve the issue, contact our customer service team with your order details, and we will investigate the matter promptly.
For any questions regarding our Return & Refund Policy, please don't hesitate to contact us:
Company Name: adressdivine Solutions
Address: 37 Dunajska Cesta, 1000 Ljubljana, Slovenia
Phone: +386 1 587 3294
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding public holidays.
